My Outdoor Nook can change these rules anytime, and the latest version will be posted on myoutdoornook.com. If you don’t accept the updated policy, you will not be able to use our services. Using our services means you accept these rules.
Buyers must request a return or refund within 30 days of delivery. After this period, outdoornook,com reserves the right not to provide any after-sales service after that time.
Before an order is shipped, buyers can cancel it by contacting us through the "Contact Us" section.
If we can’t fulfill your order due to lack of stock or other reasons, we have the right to cancel and refund your order.
If you receive a damaged or broken item and can provide compelling evidence you will receive a prepaid return label within 3 business days. We’ll refund you once the return is in transit according to the tracking information.
We do not accept returns for "non-defective remorse returns." We reserve the right to accept or deny these requests. If accepted, a restocking fee may be deducted, which will not exceed 35% of the total order price.
We do not offer warranties and are not required to provide warranty services.
Once approved, refunds will be processed within 3 business days, and re-delivery will occur within 5 business days.
After submitting a request, you must provide evidence as outlined. If you cannot provide sufficient evidence within the specified time, we may reject your return and refund request.
My Outdoor Nook will ultimately decide if the provided evidence is sufficient based on the situation.
If your order hasn’t shipped within the processing time mentioned when you ordered, you can request a full refund. If the refund request is made after that processing time, we will still refund you promptly within 3 business days of your request.
Please note: Although the order is still within the stated processing time, any refund request needs to be processed within the time listed above.
For orders that have already shipped, you must request a return or refund within 10 business days. If we don’t respond to your request within that time, you will automatically receive a refund.
If a package is returned during transit, and you ask for a refund, we’ll process it within 3 business days. If you prefer re-delivery, we’ll begin that process within 5 business days.
If your package/goods are destroyed while being shipped, the logistics website such as but not limited to a screenshot from the logistics website that the order was destroyed, the we will refund the order within 3 business days of refund request, or redelivery within 5 business days of the request.
A. Delayed Orders:
If your order doesn’t arrive within 45 days, you can request a refund.
B. Wrong Shipping Information
If the incorrect shipping address information is placed on an order, the buyer should contact My Outdoor Nook via the "Contact Us" button to update the order with the correct shipping information.
Please note the shipping information correction or order cancellation are not guaranteed.
If the order has already shipped out, it is the buyer's responsibility to contact the logistics company with the correct information.
If the goods have been delivered to the wrong address, the buyer can attempt to send back the products at his/her own expense.
If the goods are returned in good condition, we shall refund the order within 3 business days of receiving the goods, or begin redelivery within 5 business days of receiving the goods. Please note, buyer will additionally be charged the redelivery fee.
If the order cannot be corrected or returned, the buyer will bear the losses.
- If upon receipt (damaged package/significantly not as described/missing or wrong goods or other quality problems), valid proof must accompany refund request (photos/videos of goods received that shows the problem clearly).
- If the proof is not showing the problem clearly, the proof is invalid, and myoutdoornook.com has the right to reject the refund request.
- If proof is valid, and buyer requests redelivery, we will redeliver within 5 business days of proof approval.
Please note: we have the right to refund order if the redelivery products have no stocks
- If product is partially damaged, we may offer a partial refund or replacement based on the damage severity
- If you receive the wrong product, we will either refund or replace it.
- If some pieces are missing but they don’t affect functionality, we might send the missing parts or provide a partial refund.
In cases of damage or size issues, please provide photos or videos to help us assist you quickly.
If we find that a tracking number is incorrect and can't provide you with the correct one within 4 business days, we will issue you a refund.
If there’s no update on your tracking information for more than 7 business days after it was created, you can request a refund. We will process this refund within 3 business days of your request. Please note: This does not apply during special times, like holidays or due to issues like COVID-19 or bad weather.
If your order takes 10 days longer than the estimated delivery time and we can’t provide valid tracking updates, you can apply for a refund, and we will refund your order within 3 business days of your request.
Some shipping methods are not trackable in certain countries, states, or cities. We will list these methods in advance, and we will not accept disputes if you choose them, such as PostNL, Electric PostNL, and others. Also, additional charges may apply for remote addresses with certain methods.
We are not responsible for any damage to products or shipping delays caused by events beyond our control, such as natural disasters, epidemics, strikes, wars, severe weather, or customs inspections. However, we will notify you via myoutdoornook@gmail.com in such cases.
- If you wish to return a product, please email us, and we will respond within 1 to 5 business days.
- Returns must be initiated within 10 days of receiving the product and after contacting us.
You can cancel orders before they are processed by our warehouses for a full refund.
- Custom orders (POD) cannot be canceled after payment.
- Preorder items also cannot be canceled once paid, as they are reserved for you.
Once an order is closed, you cannot open a dispute. If tracking information is untraceable, disputes cannot be resolved.
We will not accept unreasonable disputes, including but not limited to:
- The buyer simply does not like the item.
- Misleading product descriptions.
- Unusual smells from products.
- Ordering the wrong item or SKU.
- Incorrect shipping address provided.
- Prior negotiation of product differences.
- Deleted tracking information by logistics companies or post offices.
- Packages detained or discarded due to customs issues.
In cases of holidays, COVID-19, bad weather, or other unusual situations, please reach out to us through the 'Contact Us' section. My Outdoor Nook will do its best to assist you promptly during these times, and you can expect a response within two weeks.
Please note, My Outdoor Nook is not responsible for any damage to products or delays caused by natural disasters, epidemics, international issues, strikes, wars, floods, viruses, storms, heavy snow, or customs checks. We will inform you of such issues via myoutdoornook@gmail.com.
If you are not satisfied with our resolution regarding your order’s after-sale issues, it is your responsibility to open a dispute with My Outdoor Nook so that we can help address your concerns.
